Last Updated: January 2025
Brand: Gravity Gecko
Website: www.GravityGecko.com
We want you to love your Gravity Gecko experience. If something isn’t right, we’re here to help.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused, in original packaging, and in the same condition that you received it (unless defective or damaged)
Proof of purchase (order number or confirmation email) is required
Returns requested after 30 days may not be eligible for a refund.
For safety and quality control reasons, the following items cannot be returned:
Items not in original condition or with missing parts
Items with visible signs of misuse or damage caused by the customer
Promotional, clearance, or final sale items
If your product arrives damaged, defective, or malfunctioning, please notify us within 48 hours of delivery.
We will provide a replacement or refund at no extra cost.
📧 Email us at: support@gravitygecko.com
Include:
Order number
Description of issue
Photos or video of the problem
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved:
💳 Refunds are processed to the original method of payment
⏳ Processing time: 3–7 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error (defective or incorrect item).
Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.
If approved for a prepaid return label, instructions will be sent via email.
We offer exchanges only for defective or damaged items.
For size/color changes or preference swaps, please request a return and place a new order.
Gravity Gecko is not responsible for orders lost or stolen after carrier delivery confirmation.
Please file a claim with the shipping carrier if this occurs.
Orders may be cancelled or changed within 12 hours of purchase.
After this time, orders may already be processed or shipped.
Our team is here to support you Monday–Friday, 9 AM–5 PM PST.
Thank you for choosing Gravity Gecko — we appreciate your business and can’t wait for you to experience the excitement of wall-climbing play.
🦎 Defy Gravity. Race the Walls.